Customer Expense Management

Retainer Package Customers

Expense management will be discussed with customer prior to each signed agreement. Customers may provide their credit card to Juggle Source for use. If Juggle Source does not use a customer credit card, Juggle Source will invoice the customer at the end of the month for expenses, up to $300.00, and require payment upon receipt of invoice. For expenses more than $300, Juggle Source will require immediate reimbursement.

Quote Package Customers

Expense management will be included in the quote and agreed upon before the project begins.

Cancellations and Termination

  • Either party may terminate this agreement upon 72 hours notice to the other party. Notice requires acknowledgement between both parties, either by email, phone, or text. Services rendered and expenses incurred will be invoiced. Services not completed or fulfilled will be invoiced at the cancellation fee of $25/hr of the remaining time outlined in the Agreement. Expenses incurred on behalf of the customer will be invoiced at full cost. All invoices are due upon receipt.

  • Cancellation of a project or Agreement received by Juggle Source less than 72 hours will be charged at full price of the Agreement.

  • Each party may terminate the Agreement immediately without prior notice in the event of a breach of this Agreement by the other party (see Confidentiality section). Upon termination, Juggle Source shall invoice the client for any payment due, and payment will be due upon receipt.

  • Attorney Fees: In the event of a dispute between parties, the prevailing party is entitled to recover attorney fees and costs.

Professional Engagement

It is my desire to provide Juggle Source clients with the most valuable experience possible. I believe that it is in the best interest of both parties, Juggle Source and Juggle Source clients, that clear boundaries are established during the course of our business relationship and to that end, will support behaviors and conversations that maintain a professional working relationship.

 

To assure a positive experience, the relationship of the contract will be to accomplish the tasks contracted efficiently and so therefore time focus and energy will be prioritized to achieve that priority.

Juggle Source desires that all parties contribute to this endeavor. Juggle Source welcomes conversation at any point in the working relationship for clarification purposes.

Confidentiality

  • Due to the intimate proximity Juggle Source will have to its customers, Juggle Source enters into an agreement of confidentiality and trust, which is expected to be mutual between Juggle Source and its customers. At no time will Juggle Source share information of any kind with any entity, without the consent of the customer. 

        For example:                           

  • Juggle Source may use a credit card to purchase gifts for a client. 
  • Juggle Source may not divulge any information about the gift, the client, or the recipient.

  • Juggle Source may not divulge any knowledge of family information to any entity.

Schedule Negotiating

Due to the nature of the service, there will be times when scheduling conflicts arise.

For example:

Joni is attending a wedding on August 15th, and scheduled for a Day of Wedding Coordinator job on August 29th. Joni will communicate that she is unavailable on              those dates for other fixed time tasks.

Sundays: Juggle Source typically doesn't work on Sundays. However, Juggle Source recognizes that people are often away on weekends, for their own rest and recuperation!

 

If it is determined in advance that JS will work on a Sunday, there will be an additional 30% charge. If a client is on retainer and requires Sunday services, one hour will typically be assigned to the retainer, depending on the service that is provided. This will be discussed in advance with the client.

Juggle Source will partner with clients to best serve them and their needs.

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