Customer Expense Management
Retainer Package Customers
Expense management will be discussed with customer prior to each signed agreement. Customers may provide their credit card to Juggle Source for use. If Juggle Source does not use a customer credit card, Juggle Source will invoice the customer at the end of the month for expenses, up to $300.00, and require payment upon receipt of invoice. For expenses more than $300, Juggle Source will require immediate reimbursement.
Quote Package Customers
Expense management will be included in the quote and agreed upon before the project begins.
Mileage is included in Retainer Packages up to 15 minutes of free traffic time per TO AND FROM CLIENT'S LOCATION per hour purchased. (in other words, 30 minutes round trip). Juggle Source will charge $10 per 1/2 hour (and under) after the 15 minutes of traffic time is spent.
EXAMPLE - Hillary Johnson purchased 3 hours, which gives Hillary 1.5 hours of free traffic time. It takes JS 40 minutes on day one to get to Hillary's house, and 30 minutes to return home. Hillary will be charged for $20 for that trip.
When a location is more than an extra 1/2 hour away, the clock begins again.
Mileage will be discussed beforehand and included in Quote Packages.
Note: Mileage begins from JS office.
Cancellations and Termination
Either party may terminate this agreement upon 72 hours notice to the other party. Notice requires acknowledgement between both parties, either by email, phone, or text. Services rendered and expenses incurred will be invoiced. Services not completed or fulfilled will be invoiced at the cancellation fee of $25/hr of the remaining time outlined in the Agreement. Expenses incurred on behalf of the customer will be invoiced at full cost. All invoices are due upon receipt.
Cancellation of a project or Agreement received by Juggle Source less than 72 hours will be charged at full price of the Agreement.
Each party may terminate the Agreement immediately without prior notice in the event of a breach of this Agreement by the other party (see Confidentiality section). Upon termination, Juggle Source shall invoice the client for any payment due, and payment will be due upon receipt.
Attorney Fees: In the event of a dispute between parties, the prevailing party is entitled to recover attorney fees and costs.
It is my desire to provide Juggle Source clients with the most valuable experience possible. I believe that it is in the best interest of both parties, Juggle Source and Juggle Source clients, that clear boundaries are established during the course of our business relationship and to that end, will support behaviors and conversations that maintain a professional working relationship.
To assure a positive experience, the relationship of the contract will be to accomplish the tasks contracted efficiently and so therefore time focus and energy will be prioritized to achieve that priority.
Juggle Source desires that all parties contribute to this endeavor. Juggle Source welcomes conversation at any point in the working relationship for clarification purposes.
Due to the intimate proximity Juggle Source will have to its customers, Juggle Source enters into an agreement of confidentiality and trust, which is expected to be mutual between Juggle Source and its customers. At no time will Juggle Source share information of any kind with any entity, without the consent of the customer.
- Juggle Source may use a credit card to purchase gifts for a client.
Juggle Source may not divulge any information about the gift, the client, or the recipient.
Juggle Source may not divulge any knowledge of family information to any entity.
Due to the nature of the service, there will be times when scheduling conflicts arise.
Joni is attending a wedding on August 15th, and scheduled for a Day of Wedding Coordinator job on August 29th. Joni will communicate that she is unavailable on those dates for other fixed time tasks.
Juggle Source will partner with clients to best serve them and their needs.